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Tag Archive for support

What Does It Usually Mean for a Feature to be “Supported”?

I’m currently working some testing for a particular area of an application. I had to write some automated tests for a particular feature but due to the circumstances, this was not easy to do. When I asked one of the other testers about it, he mentioned that the same features exist in a sister application our company produces but isn’t documented anywhere (end-user documentation or otherwise). He also said that the feature doesn’t typically get tested at all in the sister application and isn’t usually tested in the application I work on. Apparently this feature isn’t heavily used but removing it would require a fair bit of work so the benefit-cost ratio doesn’t work out.

What Does It Usually Mean for a Feature to be “Supported”?

I’m currently working some testing for a particular area of an application. I had to write some automated tests for a particular feature but due to the circumstances, this was not easy to do. When I asked one of the other testers about it, he mentioned that the same features exist in a sister application our company produces but isn’t documented anywhere (end-user documentation or otherwise). He also said that the feature doesn’t typically get tested at all in the sister application and isn’t usually tested in the application I work on. Apparently this feature isn’t heavily used but removing it would require a fair bit of work so the benefit-cost ratio doesn’t work out.

How to communicate within a company what is being Continually Deployed

I work for a small development company, 20 people total in the entire company, 3 in actual development, and we’ve adopted CD for our commits to trunk, and it works great, from a code management and up-time side. However – we’re getting flak from our support staff and marketing department that they don’t feel that they’re getting enough lead time on new features and notifications on bug fixes that could change behavior. Part of why we love the CD system is for us in development, it’s fast, we fix the bug, add the quick feature, close the Bugz and move on with our day to the next item.