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Tag Archive for business-process

Do support sites like Stack Overflow upset the paid-support open source model?

In order to stay relevant in the marketplace, I’m researching new business models for my software company. The open source model with paid support seems like a good fit for our product, but I have concerns about whether or not a paid support model is viable in an era where top-notch help is readily available for free on sites like those in the Stack Exchange network.

How to identify (business) processes for automation?

I recently started at a company and am working on statistical data analysis and data handling (market research). A lot of my tasks were previously done entirely by hand, so I created a few tools to automate much of my work.