Not enough information in Bugs / Tickets [duplicate]
This question already has answers here: Getting users to write decent and useful bug reports (6 answers) Closed 10 years ago. I work in a small team of developers that supports several pieces of software that a large multi-site company uses. We use Spiceworks to raise issues and support requests throughout the IT department not […]
How to make sure that reported issues are not caused by wrong credentials or typos of the client? [duplicate]
This question already has answers here: Getting users to write decent and useful bug reports (6 answers) Closed 10 years ago. I have found myself a few times in the situation where a client reports an issue like ‘I can no longer login to my account‘. Sure enough when trying to login with the client’s […]
How to make sure that reported issues are not caused by wrong credentials or typos of the client? [duplicate]
This question already has answers here: Getting users to write decent and useful bug reports (6 answers) Closed 10 years ago. I have found myself a few times in the situation where a client reports an issue like ‘I can no longer login to my account‘. Sure enough when trying to login with the client’s […]
How to make sure that reported issues are not caused by wrong credentials or typos of the client? [duplicate]
This question already has answers here: Getting users to write decent and useful bug reports (6 answers) Closed 10 years ago. I have found myself a few times in the situation where a client reports an issue like ‘I can no longer login to my account‘. Sure enough when trying to login with the client’s […]
Is it good practice to analyse who introduced each bug? [duplicate]
This question already has answers here: My boss decided to add a “person to blame” field to every bug report. How can I convince him that it’s a bad idea? (29 answers) Closed 9 years ago. I used to analyse performance of programmers in my team by looking at the issues they have closed. Many […]
Is it good practice to analyse who introduced each bug? [duplicate]
This question already has answers here: My boss decided to add a “person to blame” field to every bug report. How can I convince him that it’s a bad idea? (29 answers) Closed 9 years ago. I used to analyse performance of programmers in my team by looking at the issues they have closed. Many […]
Is it good practice to analyse who introduced each bug? [duplicate]
This question already has answers here: My boss decided to add a “person to blame” field to every bug report. How can I convince him that it’s a bad idea? (29 answers) Closed 9 years ago. I used to analyse performance of programmers in my team by looking at the issues they have closed. Many […]
How to make a good bug report for a bug that does not appear on every user?
I found a bug on my XFCE and some other can’t repeat the bug, namely https://askubuntu.com/questions/495947/a-logo-disappear-in-xubuntu . How should I report it to the developers if those can’t repeat is as well?
How to make a good bug report for a bug that does not appear on every user?
I found a bug on my XFCE and some other can’t repeat the bug, namely https://askubuntu.com/questions/495947/a-logo-disappear-in-xubuntu . How should I report it to the developers if those can’t repeat is as well?
How to make a good bug report for a bug that does not appear on every user?
I found a bug on my XFCE and some other can’t repeat the bug, namely https://askubuntu.com/questions/495947/a-logo-disappear-in-xubuntu . How should I report it to the developers if those can’t repeat is as well?