Amazon Connect: Call forwarding to a mobile phone number [closed]
Closed 2 days ago.
How to programmatically end a contact on Amazon Connect CCP
I am hosting an Amazon Connect CCP iframe in a webpage. How can I programmatically intercept an outbound call in the browser and terminate the contact if certain conditions on the webpage are not met?
How to play multiple wav file in play prompt?
Dynamic number of file list/path will be returned by lambda. How can I play those file one by one in single play prompt.
Amazon Connect integration with SAP S4CRM/ API Integration
How to integrate Amazon Connect with SAP S4CRM or can amazon connect with integration using API instead of directly opening the CCP.
Basically a custom CCP has to be call Amazon Connect API’s
Is possible to play text plus audio using ssml tag in amazon connect?
[audio file s3 path] then “Thank you for your attention”
how to validated/check outer for customer input , max 3 times, and then go disconnect or other flow in amazon connect
i am trying to implement a menu where 3 times customer allowed to enter if wrong value else disconnect.
Amazon Connect Streams – Headless
Is there a way to use Amazon Connect Streams API without embedding the CCP or the Agent App into your website like a headless mode? I want to build my own agent UI and customize the chat experience for the agent. I got this to work, but this still embeds the Agent App. I want to build my own UI for chat.