facing error when sending whatsapp api template messages (#135000) Generic user error

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I’m using whatsapp api , linked to Pabbly.com
to automate and manage my whatsapp api messages

I’m facing error “(#135000) Generic user error” when trying to send template
the default template “hello world” is working
customer initiated conversation are working
but the templates which are approved that I made, can NOT send

this is copy of the error message:
error message

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