Webforms issue with gridview not showing

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I have an interesting issue. I have a simple webform that pulls data from the database and displays the data in a gridview control (webforms). it works fine on my computer, but I did a screen sharing session with the user and the gridview control does not show for the user. The query that it uses returns results. I looked at the browser settings and javascript is enabled in their browser. as far as I know only this user is having the issue? Any ideas?

I checked the users browser and javascript is enabled

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